Customer Success Manager
We’re looking for a Customer Success Manager for our office in Aarhus, Denmark. The Customer Success Manager will be working strategically and practically with the customers and be their primary point of contact throughout their customer lifecycle with Leadfamly. We are looking for a team player who wants to become part of one of Europe’s fastest growing SaaS (Software as a Service) companies, and join our growth story.
At Leadfamly, we are creating a brand new marketing category; gamification.
We are the world’s leading marketing gamification platform. We provide companies around the world with the best chance to win the battle for their customers’ attention and loyalty. With campaign pages as the end product, gamification as the mechanism, and memorable experiences as the outcome, we ensure that our customers cut through the traditional marketing noise.
We’re playing to win with our clients. And we’re currently doing so with 500+ of Europe’s largest companies in a wide array of verticals by helping their marketers and business leaders create strong business results faster.
We are on a growth journey:
Within one year of setting up the company, we had our first 100 customers.
One year later, every second someone in the world was playing a Leadfamly game.
By December of that year it had doubled
On our busiest day that year we saw 1.2 million people playing our games – that’s within just 24hrs!
In one year alone we had 2 billion seconds of game play on our platform.
All this interaction and engagement makes our platform one of the highest potential marketing platforms in the world, and we need your skills and expertise in order to achieve our goal of making Gamification Marketing an indispensable part of the marketing stack.
About the position
We are looking for a conceptually strong and structured profile to join our global team of skilled and experienced Customer Success Managers. As our customers’ closest relation in Leadfamly throughout their customer lifecycle you will be teaching and empowering them to get the most out of the LeadFamly platform. You will be responsible for a successful and ongoing use of the platform from onboarding onwards as well as strategically advising the customers within marketing gamification.
Leadfamly is a tool typically owned by the marketing department, meaning it is key that you are well-versed within digital marketing, preferably from an agency, alternatively a marketing software company where you hold a position within digital project management, customer success or a similar structured, customer-oriented position.
Responsibilities & tasks
Independently manage a portfolio of clients across a range of different branches
Follow customers from when they have signed and support them through their onboarding
Manage the customer relationship throughout the lifecycle by monitoring health scores, satisfaction levels and customer engagement
Be in daily contact with customers by proactively reaching out and initiate dialogues on the use of the Leadfamly tool
Advise and assist our customers to make game-campaigns that create value for them and their customers
Monitor their successes to gather and distribute stories from our customers internally and externally
Provide solutions to customer complaints/issues in a timely and professional manner
Actively collaborating with other business functions internally (i.e. Account Management, Support, Sales) when organizing customer meetings and setting clients’ goals
Handle the onboarding of new customers
Plan and carry out conceptual and inspirational workshops with customers
Native in Danish and professional English proficiency
1 year+ of relevant business experience from a marketing agency position or other extroverted marketing consulting roles
Structured, proactive and service-oriented mindset with time management skills, organisational skills and attention to detail
Conceptually strong within the digital marketing space, including SoMe and E-commerce
Experience working with e-mail marketing/ ESP’s and/ or working with a CRM
Experience with/understanding of automated retention programs
Agility and openness to the transitional culture of a start-up-minded company
Working at Leadfamly
For the right candidate, we offer a position in a fast-growing company with offices in Denmark, the UK, Finland, the Netherlands, and Germany, with ambitious plans to expand further. We offer attractive and flexible terms of employment that will reflect your qualifications and results.
At Leadfamly, you will become part of a highly result-driven company with creative ideas and sky-high growth ambitions. We are backed by Vækstpartner Kapital and Bumble Ventures, who are focused on investing in international growth and expansion, and we need your skills and expertise to scale further. We work in a social environment and expect for you to put your ideas freely forward, test them in real life, and learn from your experiences.
If you have any questions regarding Leadfamly or the position, feel free to contact our HR team at email@example.com. We process applications on an on-going basis and are looking to occupy the position as soon as possible.