LeadFamly is looking for a Customer Success Manager for the office in Finland. The Customer Success Manager will be tasked with leading the onboarding processes of the Finnish customers, while operating as the primary point of contact. We are looking for a team player who wants to become part of one of Denmark’s fastest growing SaaS (Software as a Service)  companies, and join our growth story.

At LeadFamly, we are changing the way Marketers interact with their customers through gamification. In 2016, we launched our software platform enabling customers to build advanced and engaging digital campaigns that create memorable experiences with their target audiences. We are on a growth journey and are currently collaborating with 500+ of Europe’s largest companies, such as McDonalds, Vero Moda, and many more. We are headquartered in Aarhus, Denmark with offices in London, Helsinki, Berlin, and Amsterdam, with more offices to come. Backed by our investor, Vækstpartner Kapital, we are focused on expanding our target markets and headcounts throughout the new year.

About the position

We are looking for a conceptually strong and structured profile for our Customer Success team to join our Keilaniemi office in Espoo, Finland. We expect you to take the lead in onboarding our Finnish customers, meaning that you will be tasked with teaching and empowering them to get the most out of the LeadFamly platform. You will operate as a primary point of contact for customers of all levels within the organization and be responsible for a successful and ongoing use of the platform and strategic sparring with the customers.

Leadfamly is a tool typically owned by the marketing department, meaning it is key that you have experience within Digital Marketing, either from an agency or a software/marketing technology company where you hold a position within customer success, digital project management or a similar structured, customer-oriented position.

Responsibilities

  • Independently manage a portfolio of clients across a range of different branches

  • Follow customers from when they have signed and support them through their onboarding

  • Manage the customer relationship throughout the lifecycle by monitoring health scores, satisfaction levels and customer engagement

  • Be in daily contact with customers by proactively reaching out and initiate dialogues on the use of the Leadfamly tool

  • Advise and assist our customers to make game-campaigns that create value for them and their customers

  • Monitor their successes to gather and distribute stories from our customers internally and externally

  • Provide solutions to customer complaints/issues in a timely and professional manner

  • Actively collaborating with other business functions internally (i.e. Account Management, Support, Sales) when organizing customer meetings and setting clients’ goals

  • Be your customers go-to person for best practises and advice

  • Plan and carry out conceptual and inspirational workshops with customers

Skills & experience

  • Native in Finnish (written and verbally)

  • 3+ years of relevant business experience from an agency position or other extroverted marketing consulting roles

  • Structured mindset with time management skills, organisational skills and attention to detail

  • Proactive and service-oriented mindset

  • Conceptually strong within the digital marketing space, including SoMe and E-commerce

  • Experience working with e-mail marketing/ ESP’s and/ or working with a CRM

  • Experience with/understanding of automated retention programs

  • Agility and openness to the transitional culture of a start-up-minded company

What we offer

For the right candidate, we offer a position in a fast-growing company with international ambitions. We are currently established in Denmark with offices in Finland, the Netherlands, Germany, and the UK. We offer an attractive and flexible term of employment that will reflect your qualifications and results. At LeadFamly, you will become part of a company with creative ideas and sky-high growth ambitions. We work in a social environment and expect for you to put your ideas forward, test them, and learn from them.

If you have any questions regarding LeadFamly or the position, feel free to contact Customer Success Manager Marjoannika Nyman , on +45 25 94 08 31 or mn@leadfamly.com. The deadline for submitting your application is on September 22nd. We process applications on an on-going basis and are looking to occupy the position as soon as possible.

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