2020: Year In Review
Written by Martin Bjørn Madsen 18 December 2020
At last year’s Christmas party we were setting our sights on 2020 and hoping for a less ‘crazy’ year than 2019. I talked about the big year we were closing out, and how we would still be ambitious in 2020 but we’d be able to take a bit of a breather. That didn’t quite happen.
The story of 2020 is the story of a global pandemic and how we all dealt with it. At LeadFamly, we’ve been fortunate to have customers stick with us and we’ve been able to support them, despite the challenges presented by Covid-19.
With this in mind, we present to you some of our high points during this crazy year.
In 2020 we started new initiatives:
Launched the LeadFamly Academy
Released a major platform update
New customers operating in New Zealand, Mexico, the U.S., and Bulgaria
Revenue growth 50% – we anticipated more, but in Covid-19 times, we are super proud of this
50% employee growth
Job applicants since December last year: 886
Our customers love us!
Our clients saw 73 million game plays, a 25% increase from last year
December 1st was our busiest day where we saw 1.7 million game plays
Replies sent through Intercom, our chat support: 71,000
Chat support satisfactory rating: 98%
Finland saw a 500% increase in page views
In spite of the pandemic, we’ve accomplished a lot at LeadFamly in 2020. We’re gearing up to start 2021 with new ideas and a fresh approach to our business. We can’t wait to show the world what we have in store in the near future.
So cheers to you for being part of our evolving story and to a 2021 that will be nothing less than exciting.